Shan has been dealing with arbitration about the Windstar for the last two months. It’s not been easy – mostly due to the fact that the lady she was dealing with wasn’t really listening to her. The end result is that the Windstar is back in at Birchwood to have the rust fixed to “industry standards”. We were a bit leery about they defined that but they basically mean “cut out the rust, weld in a new metal piece, grind down, and repaint.”
Since this was what we had wanted originally, we were happy to learn that they could do this after all. The arbiter thought we were being unreasonable about wanting it fixed “like new” and wouldn’t listen to us tell her that Birchwood was the one who brought up replacing the panels in the first place.
We did get them to provide a courtesy car again – but it took us hammering away at the arbiter that this wasn’t later repair work but rather work that was supposed to have been done before we bought the car. I think when we started bandying around the word “fraud” she finally understood.
I dropped it off on Monday morning. They had said that it should be fixed by Thursday so we shall see.
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