White Dwarf renewal

My six month subscription with White Dwarf is drawing to a close at the end of November. Since they used to need two full months for renewals, I called them at the beginning of Oct to renew but they were unable to add to my subscription at that point.

They could start a completely new subscription, and I could overlap for a month, but the rep was unable to extend my subscription early. He said to call back mid November and that would be enough time to catch it. He was pretty new though so I am hoping that this is a training issue rather than a new policy.

I called today and renewed the White Dwarf - not the Visions. There seemed to be no problems with extending my subscription. Hopefully it is all back to normal again.