Thursday, December 3, 2009

GCMinis - Zaboo’d

With the word of a new Warhammer edition coming out next year, I wanted to make sure I got the 7th edition boxed set – Battle for Skull Pass. I also thought it was time to get the 5th edition 40K boxed set as well – Assault on Black Reach. Our good friends at Great Canadian Miniatures were so quick with the Space Hulk order (plus the 30% off) that I ordered from them again. I placed the order on Nov 12 but I didn’t get a payment request like I did the last time so I sent them an email on Nov 13. With still no response, I sent them another email on Nov 16 to their contact email. I even tried their contact number from the web but kept getting the message that their mailbox was full.

After more waiting, I sent another email on November 24 – to no response. Finally, on Nov 30, with help from the web, I tried to track them down. Their site mentions that they have a retail location – in the back of a bookstore. I was going to call them there to see if they had a different contact number when I noticed their mailing address for payments. A quick google search later, followed by a check of Canada411 and I gave them a call. Needless to say, the owner was surprised at my call and said that he would get the manager Kevin to give me a call back within the next 24 hours.

Within 2 hours, I got a call from Kevin who apologized saying that this was their busy time of year. He said he would send the payment request right away. I was glad to hear that they were still in business. I am looking forward to getting some more from them in the new year – notably some Blood Bowl teams and the Battle of Five Armies.

I understand that one can get behind, but it shouldn’t take almost 3 weeks from the time an order is placed to pay for it – it certainly didn’t the last time. Plus having a voicemail box that doesn’t seem to be emptied makes us shoppers a bit concerned. I’m glad to hear everything is still fine.

(If you don’t understand the Zaboo’d referece – watch The Guild.)

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